Founded in 2004, Richway New Media Technology is now a leading online technology company in China. We offer a wide variety of online services and innovative technological solutions to both end users and companies to improve their lives and grow their businesses. With annual sales revenue of over $300 million in 2015, we are looking to expand into other geographical territories. We are also the biggest business partner of Baidu, the largest and most popular search engine in China, and we are looking for motivated new talents to join our rapidly growing North American team.
Join our team to create exceptional experience for our customers. This is a client-facing role that requires strong and clear communication skills with a good understanding of web analytics, digital marketing and intermediate programming knowledge. You will be responsible for maintaining a healthy and profitable relationship with our clients.
Responsibilities and Accountabilities
Provide post-purchase support over conference calls, telephone calls, and face to face meetings to our clients across North America.
Provide performance assessment on clients’ adwords campaigns and websites.
Perform on-going market research on both the North American and Chinese digital marketing landscape as well as competitor analysis.
Perform on-going market research on client industries to identify potential opportunities and threats to help anticipate changes within the industry.
Maintain a high awareness of industry issues and trends, particularly in regard to persuasion, usability, and emerging technologies, and keep team members informed as appropriate, with a view to incorporating these in future projects and staying ahead of the market.
Help coordinate projects between the clients, Richway Tech, and the Technical Support team in China to ensure the clear communication of expectations.
Maintain customer relationship and identify further business opportunities.
1 or more year of experience in a similar role or industry is preferred.
Marketing or Computer Science degree is preferred. Related degree is OK.
Able to provide exceptional customer service.
Experience at an interactive or marketing agency in client management is preferred
Great communication (written and verbal) and analytic skills.
Experience with tools like Google Adwords, Google Analytics, Website building platforms and Social media are required.
Basic understanding of HTML, PHP, Java and other programming languages is preferred.
Ability to manage multiple projects at the same time without damaging the quality of work provided.
Must be proficient in English. Fluent in Chinese (Mandarin or Cantonese) is preferred.
Must be proficient in Microsoft Office.
Type of Employment: Full-Time
Please forward your resume and cover letter to firstname.lastname@example.org. We thank all applicants in advance but only shortlisted applicants will be contacted.