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Customer ServiceRepresentative and E-Commerce Sales Associat

  • 信息编号 2091779
  • 发布时间: 2019/08/05 16:51:18
  • 联 系 人 : Jack
  • 电  话: 778-682-9889
  • 电子邮件:
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1.Customer Service Representative
Job Description
About us
JL concepts produce a huge range of premium aftermarket automotive products and our retail team mainly markets on big online platforms such as Ebay and Amazon.
JOB SUMMARY:
Build customer satisfaction and loyalty by providing customers with friendly, helpful, timely and efficient service.
ESSENTIAL DUTIES & RESPONSIBILITIES: _The duties and responsibilities listed below serve as a general outline. Other duties may be assigned or required to support the success of JL concepts
1. answer customer service phone calls
2. reply customer service emails
3. Answer incoming calls help customer with their order or technical questions
4. handle daily customer service tasks
5. communicate with warehouse about any product problem or questions.
EDUCATION, KNOWLEDGE & EXPERIENCE REQUIRED:
High school diploma or equivalent
1 year Customer Service and data entry experience ( telephone customer service preferred)
Proficient with all Microsoft Office applications and Windows Operating System
JOB SPECIFIC CHARACTERISTICS:
Positive attitude, helpful behavior
Ability to multi-task and prioritize in a fast-paced, rapidly changing environment
Ability to build positive relationships with customers and team members
Exemplary verbal and written communications skills
Exceptional skills in accurate data entry
Strong interpersonal and independent problem-solving skills
Highly reliable-strong attendance record
Job Type: Full-time
Application Questions
You have requested that Indeed ask candidates the following questions:
How many years of Customer Service experience do you have?
Are you willing to undergo a background check, in accordance with local law/regulations?
Do you speak english?
Do you speak spanish?
Are you authorized to work in the following country:Canada?

2.E-Commerce Sales Associate
ob Description
About the Company and the Job:
JL Concepts has been in business in the automotive parts industry for over 15 years. We are looking for the talent to help the company to develop and maintain the website on the Shopify platform while assisting the sales and marketing for the Amazon/Ebay marketplace. You’ll develop improvements for brand recognition and social media marketing. The most important part of this role is the person’s desire to learn and be ambitious. This person may not be an expert at all the responsibilities listed above but must have a tremendous appetite to learn how to do things they don’t know and learn how to do them well. They must have 1+ years of experience in working with at least 50% of the responsibilities listed.
RESPONSIBILITIES:
Manage the Amazon Marketplace (Seller Central) and other marketplace accounts;
Shopify platform experience
Website content and SEO/SEM/PPC/CPC
Email marketing & CRM (content development and tracking/metrics. Delivery is done by someone else and software)
Social media (Facebook, Twitter, Instagram, internet blogs, etc.)
Manage promotional plans and execution with regular reporting
Support sales planning and promotions
Generate Amazon I marketplace e-commerce sales plan on monthly basis
Keep current with trends and changes to Amazon policies and procedures
Other duties as assigned
*
Requirements (must have):
Minimum of 1 year on Amazon Seller Central OR other marketplaces;
Expert knowledge of Amazon Marketplace, Marketing Services and Shopify platform
Ability to multi-task; detail-oriented; fast learner; well-organized
Strong attention to detail and follow-through
Outstanding written and verbal communication skills
Additional skills: Advanced Excel skills
Experience with E-bay, Walmart, and other marketplaces
Experience with Channeladvisor
Job Type: Full-time
Experience:
Google Adwords/SEO: 1 year
Social Media Marketing: 1 year
Amazon seller central: 1 year
Other marketplaces: 1 year
Job Type: Full-time
Application Questions
You have requested that Indeed ask candidates the following questions:
How many years of Ecommerce experience do you have?
Are you willing to undergo a background check, in accordance with local law/regulations?
Do you speak cantonese?
Do you speak mandarin?
Are you authorized to work in the following country: canada?
Send your resume to jackzwy2018@gmail.com. We will contact you at the first time after receiving the resume, and the interview will be arranged as soon as possible.

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Customer ServiceRepresentative and E-Commerce Sales Associat

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