1.Provide first-level support to support desk issues and service requests.
2.Utilize remote tools or face-to-face presence to respond to user requests for assistance with software, hardware, or networking issues.
3. Configure and deploy computers and other hardware for new employees or to replace outdated equipment by installing and configuring appropriate software and network access.
4. Maintain up-to-date user directories for users of various network applications.
Work with vendors to identify and address software/hardware/network issues reported by end users.